CAPABILITIES

Technology built as one connected system

We plan, design, build, connect and support websites, software, business systems, AI and automation.

Digital experiences

Websites and commerce that perform

Modern digital experiences that are clear, responsive, accessible and built around a real goal.

We build new websites and online shops, modernise existing sites, improve performance and accessibility, and put the right analytics and search foundations in place.

  • Business, corporate, landing-page, CMS and custom websites
  • E-commerce, customer accounts, checkout, payments and order workflows
  • Redesigns, migrations, UI/UX, performance, accessibility, SEO foundations and analytics
Website and commerce interface demonstration
Software & applications

Software shaped around the work

Web, mobile and SaaS products designed around the people who use them.

We build a focused first version, test the important assumptions and develop the backend, APIs, accounts, data and integrations needed to operate it.

  • Web applications, mobile applications and custom software
  • SaaS products, subscription platforms and multi-user systems
  • MVPs, marketplaces, booking, membership and education platforms
Mobile wallet application interface demonstration
Business systems

One clear place to run the work

CRM, portals and internal systems that turn scattered work into a clear process.

We connect customer records, projects, documents, approvals, billing and reporting so teams can see what is happening and act without copying information between tools.

  • CRM systems, lead management, sales pipelines and follow-up
  • Client, account, support, project, billing and document portals
  • Dashboards, booking, case management, approvals and reporting
Business workflow board with owners and task stages
AI & intelligent systems

Useful intelligence inside real work

AI assistants and agents grounded in your information and connected to a practical task.

We build AI tools that answer, search, draft, classify and process information, with clear controls and human review wherever the result matters.

  • AI assistants, business agents and agentic workflows
  • RAG, company knowledge, search and retrieval systems
  • Generative AI, document intelligence and multi-agent systems
AI document review interface with human approval controls
Voice & omnichannel AI

One agent across every channel

AI agents that answer, qualify, book, follow up and hand work to a person when needed.

We connect phone, website chat and messaging to your CRM, booking tools and reporting so each conversation becomes part of the same customer record.

  • Inbound and outbound AI call agents
  • Customer service, sales qualification, booking and follow-up
  • Website, WhatsApp, Telegram, email, SMS, voice and CRM inboxes
Customer support staff using headsets and laptops
Automation & integrations

Less repetition between connected tools

Reliable workflows that move information and routine work forward.

We automate lead routing, onboarding, notifications, documents and reporting, then connect the CRM, messaging, payments, calendars, forms, databases and AI services involved.

  • Business process, lead, onboarding and reporting automation
  • n8n workflows, AI orchestration, webhooks and managed automation
  • APIs, payments, CRM, messaging, data synchronisation and system integrations
Automation interface showing connected steps and run history
Strategy & consulting

Know what to build before building it

Clear decisions about the product, systems, architecture and next steps.

We study the problem, users, workflows, budget and constraints, then turn them into a practical roadmap or a scoped first version.

  • Product discovery, validation, prototyping and MVP planning
  • Digital strategy, technology assessment and roadmaps
  • Technical architecture and digital systems audits
Engineers planning an application on a whiteboard
Managed technology

Support and improvement after launch

Ongoing care, development and technology leadership sized to what you need.

Choose website care, reserved development time or a Digital Partner relationship where we work as your external technology team.

  • Website Care: monitoring, security, updates, backups and technical support
  • Development retainers for fixes, features, APIs, automation and improvements
  • Digital Partner: ongoing strategy, architecture, development, AI and operations
IT technician working in a server room
HOW WE SHIP

The same clear steps, every project

  1. 01Discover. Learn your goals, who it is for and what is getting in the way.
  2. 02Define. Agree what we will build, what it should achieve and how, in writing.
  3. 03Design. Design how it looks, how it works and how people use it.
  4. 04Build. Build it properly, so it is reliable and ready to grow.
  5. 05Launch & improve. Go live, see what works and keep improving it.
SPECIALISED INFRASTRUCTURE

N8N

Workflow orchestration

n8n foundations, API workflows, webhooks, CRM automation, document processes, notifications and AI-agent orchestration, built so the workflow can be monitored and maintained.

VOICE

Voice infrastructure

Hermes voice-stack deployment, telephony integrations and managed voice operations for AI call agents that need reliable routing, handoff and reporting.

DATA

Web data pipelines

Firecrawl-based extraction, research automation, website monitoring and knowledge ingestion for search, retrieval and agent systems.

HOW YOU CAN WORK WITH US

PROJECT

A defined outcome

Project builds. A website, application, system, AI solution or automation delivered against a written scope, price and timeline.

CARE

Keep the website healthy

Website Care. Monitoring, security, software updates, backups, fixes and ongoing optimisation through Care, Growth and Scale plans.

RETAINER

Reserved development time

Development retainers. Ten, twenty or forty hours for ongoing application work, APIs, automation, integrations, technical fixes and product improvements.

PARTNER

An external technology team

Digital Partner. An ongoing relationship covering strategy, architecture, web and app development, SaaS, CRM, APIs, automation, AI, infrastructure and priority support.

OUR TECHNOLOGY FOCUS

Laccino Digital is a technology company. We combine research, design, software, AI and automation to understand the problem, build the right system and keep it working.

  1. 01Branding, logo packages and brand-strategy packages are outside this service catalogue.
  2. 02Video production, video editing, motion graphics, 3D animation and event visuals are not Laccino Digital services.
  3. 03Our design work supports websites, software, products and systems.